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Spikey2005   Posted 20th Apr 2010 7:09pm
L4Y Member
Post 1674 / 2126

Hello L4Y.

Today at work, I came across a fault that I have never seen happen before. I tried to fix it this issue but everything I tried at work, there was no luck. So I am posting this thread to see if anyone has came across the fault and know how to fix it.
I also did use google but I had no luck finding any resolution.

Today, I got a phone call at work from a I.T. support officer who reported a fault with Microsoft Office XP 2003. A user had told their I.T. support officer that they were trying to embed a PowerPoint presentation file into a word document. This process worked successfully, however, when the user tries to open the PowerPoint presentation from within the word document or tries to save it and open it from desktop, the presentation only displays 1 slide. The user confirms that the orginal PowerPoint file has more than just 1 slide, can open the orginal fine and see all of the slides.
The I.T. officer tells me that this fault only follows the workstation. The user can open the word document, open the PowerPoint file from within the document and see all of the slides on a different workstation.

When I attempted the fix, the first thing I did was remove Office XP 2003 from the computer and re-install it.
Got user to test - Fix did not work.
I renamed the users local profile on the workstation when they were logged off, got them to log on and their new profile got brought to the workstation from the network.
(Yes, all users login profiles are kept and stored on a server, and so are all of their My Documents). - Fix did not work.
I went into Reg edit with the user logged on and remove the Office Key to apply the installation and new settings to the user - Fix did not work.

I am wondering, if anyone has any idea's on how to resolve this issue.

All computers are running Windows XP - Service Pack 3. They are all networked to a server that contains user profiles and application data folders for configuration to various applications.

User's have limited access on the computers so they are unable to do things like:
Access the C drive
Change display properties.
Right click in the start menu.
No USB / CD's / Disks are allowed.
No downloading files from the internet.

I as a service desk agent, has full admin access to the workstations, but the same limits apply, except:
Can access the C drive
Can change display properties
Can right click in the start menu
Can download files from the internet (Only from well known trusted websites)
Check me out on Youtube
www.youtube.com/themudkiphut  
 Modified Apr 21st, 04:09pm by Spikey2005
Beatonator    Posted 21st Apr 2010 8:58am
Post 3384 / 3716
You say Office XP in your post but Office 2k3 in your subject, which one is it. Also is this Office Professional/Standard, was it an upgrade? If problem persists, as much as its a long winded way around have you tried a reformat?

Office seems to be filed with issues, we have them in my company. half the people cant use Out-of-office assistant, others can. sometimes Word fails whist using it to type an email.

can you open the file on that workstation? also, why is he embedding a Powerpoint into a Word document? EWWWWWW!

Im thinking its to do with the C: permissions. how have you disabled it? GPO? Bare in mind they may need access to the "temp" folder for them to open the Powerpoint file?

have you compared size of embedded file vs Original file?
Trying to find old players. Anyone about? Drop me a PM or reply to this thread:
>Link< (or head over to RFrun.net's comment section!)  
 
Spikey2005   Posted 21st Apr 2010 4:09pm
L4Y Member
Post 1675 / 2126

Some good questions there.

Quoting Beatonator

You say Office XP in your post but Office 2k3 in your subject, which one is it.


I can confirm it is Microsoft Office XP 2003. I typed OfficeXP in my description to shorten it. It has now been corrected .

Quoting Beatonator

Also is this Office Professional/Standard


I think it is Professional, I could be wrong, but it is a version that can be shared out to multiple computers all over the UK for business.

Quoting Beatonator

was it an upgrade?


No, it was not an upgrade. All computers on our network are updated automatically via SMS (Software Management System), which delivers updates or software to the computer via the network from a Biz Talk server.

Quoting Beatonator

If problem persists, as much as its a long winded way around have you tried a reformat?


I would do a workstation rebuild, that starts the computer from a set image of a workstation with nothing on it but the essentials. These rebuilds are also done over the network. I would like to use this method as a last resort if unsolved.

Quoting Beatonator

can you open the file on that workstation?


As previously stated, yes the Power Point presentation can be opened from that workstation and other workstations, but this is only if the file is opened directly which shows all slides. When opened from the word document when the Power Point file is embeded, it only displays 1 slide, instead of all.

Quoting Beatonator

also, why is he embedding a Powerpoint into a Word document? EWWWWWW!


I have no idea my friend. I personally would send the Power Point file through email directly with the information from the word document in the email, rather than keep everything in a single word document. I guess it is a business thing.

Quoting Beatonator

Im thinking its to do with the C: permissions. how have you disabled it?
Bare in mind they may need access to the "temp" folder for them to open the Powerpoint file?


Has nothing to do with the permissions on the C: drive. All users have permissions to access the C: drive, otherwise they would not be able to log on. When a user logs on, their profile is saved to C:/Documents & Settings/<Staff Number>(e.g. 12345678)/.
The only thing is they can't see the C drive in My Computer, but they can still access it in ways.

Quoting Beatonator

GPO?


GPO is a tool that we use on workstations to reset all Policies for SMS. This then triggers Biz Talk to check the workstation packages and to update or install missing packages. Microsoft Office XP 2003 is a core application and comes Pre-installed on every workstation via the rebuild image.

Quoting Beatonator

have you compared size of embedded file vs Original file?


This is something that cannot be done Im afraid. When the document is embeded into the word document, word does not display file information when you hover the mouse over it or click on it. The only thing that can be done is double click it to open it. Open as... which allows you to open the file in selected programs (Already tried this, same thing happens, 1 slide). Delete it, and etc.

Phew, there I hope that answers all your questions ask .
Check me out on Youtube
www.youtube.com/themudkiphut  
 
Beatonator    Posted 21st Apr 2010 4:58pm
Post 3387 / 3716
Hmmm, key thing I noticed is:

you said you have already tried to open the document on the workstation that is causing issues, when I said tried, I meant yourself?
Trying to find old players. Anyone about? Drop me a PM or reply to this thread:
>Link< (or head over to RFrun.net's comment section!)  
 
Spikey2005   Posted 21st Apr 2010 8:57pm
L4Y Member
Post 1676 / 2126

Oh yeah this is what I tried.

The Power Point file on its own opens on the users workstation and my workstation. Displays multiple slides

The Power Point file in the word document, embeded, opens on the users workstation with only 1 slide displayed. I do the same thing, I get all the slides displayed.

I think I might just Rebuild the users workstation, see if it fixes the fault.
Check me out on Youtube
www.youtube.com/themudkiphut  
 Modified Apr 21st, 08:58pm by Spikey2005
Spikey2005   Posted 22nd Apr 2010 6:44pm
L4Y Member
Post 1682 / 2126

Yeah, the mudkip is not zapping people through walls.
Check me out on Youtube
www.youtube.com/themudkiphut  
 



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